Shipping policy
Shipping Details
Tracking details will be sent either by email and/or sms depending on customer preference
Items will be dispatched on the same day if the order is placed before 4pm on business days. Any orders placed after 4pm will be dispatched on the next business day.
Shipping in Australia (Domestic)
We provide free standard shipping for all orders over $100
Standard shipping times: 2-8 Business days
Express shipping times: 1-2 Business days
International Shipping
UK
Standard Delivery times: 7-15 Business days
Express Delivery times: 2-10 Business Days
USA /CA
Standard Delivery times: 7-15 Business days
Express Delivery times: 2-10 Business Days
International (worldwide)
Standard Delivery times: 15-25 Business days
Express Delivery times: 2-15 Business Days
Duties & Taxes
Additional duties and taxes may occur at the time of delivery for orders outside of Australia.
Duties and taxes fall under the responsibility of the customer and we recommend you check your governments customs website.
Cancellations & Order Amendments
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
It is the customers responsibility to ensure they agree to our terms of sale before placing an order and ensure all details provided are full and correct at the time of order placement.
Lost / Refused Packages
we are not responsible for packages that have been lost, stolen or mis-delivered. We will try to help as best as we can but this responsiblity is handed over to the delivery service provider and we are not in anyway liable. You are welcome to contact the shipping carrier through the tracking information.
Tracking details will be sent either by email and/or sms depending on customer preference
Items will be dispatched on the same day if the order is placed before 4pm on business days. Any orders placed after 4pm will be dispatched on the next business day.
Shipping in Australia (Domestic)
We provide free standard shipping for all orders over $100
Standard shipping times: 2-8 Business days
Express shipping times: 1-2 Business days
International Shipping
UK
Standard Delivery times: 7-15 Business days
Express Delivery times: 2-10 Business Days
USA /CA
Standard Delivery times: 7-15 Business days
Express Delivery times: 2-10 Business Days
International (worldwide)
Standard Delivery times: 15-25 Business days
Express Delivery times: 2-15 Business Days
Duties & Taxes
Additional duties and taxes may occur at the time of delivery for orders outside of Australia.
Duties and taxes fall under the responsibility of the customer and we recommend you check your governments customs website.
Cancellations & Order Amendments
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
It is the customers responsibility to ensure they agree to our terms of sale before placing an order and ensure all details provided are full and correct at the time of order placement.
Lost / Refused Packages
we are not responsible for packages that have been lost, stolen or mis-delivered. We will try to help as best as we can but this responsiblity is handed over to the delivery service provider and we are not in anyway liable. You are welcome to contact the shipping carrier through the tracking information.